Lisa Bankoff's kiss off (above) is somehow so genuine and appealing that you kind of feel like she's your best friend who is really slammed at work and can't take time to chat, but really, really wishes she could. She manages to avoid the usual trap of sounding like she says the same old tired thing to everyone, even if she does, which takes talent. Her rejection says: "Many thanks for this, but I'm up to my eyeballs with unread manuscripts and can't offer to pursue [name of project]. I wish you well." Well done! I wish we were friends.